20% Off Best Sellers + Free Shipping on orders of $99+*
20% Off Layering + Free Shipping on orders of $99+*
Clearance - Starting at $1.99
20% Off Best Sellers + Free Shipping
on orders of $99+*
20% Off Layering + Free Shipping
on orders of $99+*
Clearance - Starting at
$1.99
Connect with us M-F from 8 AM - 9 PM EST,
Weekends from 9 AM - 6 PM EST
What is your current order processing timeline? In-stock items without school logo decoration are shipping within 2-3 days from date of purchase. Orders process and ship Monday - Friday, during business hours. Orders placed on a Saturday or Sunday will begin to process on Monday.
Allow an additional 7-10 business days for orders with embroidery/heat transfer items. If your order also contains non-decorated items, the entire order is shipped together in one package once the decorated items are complete. Splitting shipments is not possible. Rush embroidery/heat transfer processing is not available.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Discover, American Express), PayPal, and Amazon Pay.
When is the best time to place my order for back to school? For orders with embroidery/heat transfer items, we recommend ordering a minimum of 5 weeks before the first day of school. Due to high volume during our busiest time of the year (July, August, September) embroidery/heat transfer processing times may increase; updated information will be reflected on our website.
The product I want is out of stock. When will it be restocked? You can easily sign up for an email notification to be alerted when the item you want is back in stock. Look for the email sign up on the product page under the ‘out of stock’ message.
Do you offer any promotions or discounts? Signing up for emails is a great way to stay informed about upcoming sales and promotions.
Sitewide discounts and promotion or coupon codes cannot be combined with embroidery discounts. Discounts not valid for decoration, spiritwear, adidas, multipacks, bundles, previously purchased merchandise, Success Academy orders, Harmony Public Schools custom polos, KIPP Jacksonville Public Schools or clearance items. Offers may be terminated or modified at any time without notice. Clearance items appear with crossed out pricing and reduced price ending in .99. For BOGO offers, the free product will be equal to the lowest-priced item of the qualifying items.
Do you charge sales tax or participate in tax holidays? Sales tax will be applied to the subtotal and shipping costs of all orders in accordance with applicable law. We participate in sales tax holidays for applicable states, typically in July and August. During this time, savings are automatically applied during checkout. Refer to TaxAdmin.org for state-by-state details.
For Success Academy Families: Dedicated Customer Service Representatives are available to assist Success Academy families from 8 a.m.-9 p.m. EST, Monday-Friday, and 9 a.m.-6 p.m. EST, Saturday-Sunday with a voicemail for after hour calls. Spanish agent coverage is also available. Please call: 1-800-411-5844. Sitewide discounts and promotion or coupon codes cannot be applied to Success Academy orders. Free shipping is available on orders $35 and over.
Edit or Cancel an Order: We are unable to edit or cancel an order after the order has been placed. Most items (excluding decorated product and clearance) are returnable. Find details on how to start your return in Returns & Reordering.
**We are currently shipping in-stock items within 2-3 days from date of purchase. Please allow an additional 7-10 business days for orders with embroidery and/or heat transfer items.
Standard Shipping: We are currently shipping in-stock items within 2-3 days from date of purchase. Orders ship Monday through Friday only.
International Shipping: International purchases are managed through Borderfree. International orders are sent to the Borderfree shipping hub in the United States. Borderfree ships the order to its international destination. For more information visit borderfree.com/faq.
Express Delivery (air): Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the checkout process. Express delivery does not apply to decorated orders.
Decorated Orders: Allow an additional 7-10 business days for orders with embroidery and/or heat transfer, unless otherwise stated. Please note that due to high volume during our busy season (July-September) processing times may increase. Updated information will be reflected online.
P.O.Boxes: We ship standard delivery to P.O boxes. Within the continental United States you can expect delivery within 5-7 business days. Priority or Express shipping is not available for P.O Box.
APO/FPO: We ship Parcel Post to APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. Priority and Express Shipping is not available APO/FPO.
Insurance: We automatically insure all packages.
Alaska, Hawaii and Territories: Alaska, Hawaii and Territories: We ship Parcel Post to APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. Priority and Express Shipping is not available APO/FPO.
Shipping costs: Shipping costs are calculated based on merchandise total value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page. Orders over $300 are subject to an 8% handling fee.
Merchandise Total | Up to $50.00 | $50.01 - $75.00 | $75.01 - $100.00 | $100.01 - $150.00 | $150.01 - $200.00 | $200.01 - $300.00 | $300.01 and up |
---|---|---|---|---|---|---|---|
Standard Shipping | $10.95 | $12.95 | $14.95 | $16.95 | $18.95 | $20.95 | 8% of total |
Priority Shipping* | $20.95 | $22.95 | $24.95 | $26.95 | $28.95 | $30.95 | $11 + 8% of total |
Express Shipping* | $30.95 | $32.95 | $34.95 | $36.95 | $38.95 | $40.95 | $21 + 8% of total |
(*Note: Priority and Express delivery is not available with embroidered items)
We want you to be completely satisfied with your purchase. We will accept unworn and unused merchandise within 90 days of the ship date for a full refund of the purchase price (excludes shipping & handling charges).
We cannot accept returns of custom decorated products unless the product or the decoration is defective.
A return due to shipping error or product defect has 14 days from receipt to qualify for a free return label. Please contact our Customer Service Department at 1-800-FRENCHTOAST(1-800-373-6248) for more details.
If you need assistance with returns or if there are any other questions about the details of your order, contact our Customer Service Department at 1-800-FRENCHTOAST(1-800-373-6248) and one of our Customer Service Representatives will be happy to assist you.
To return items from your order:
Returns Form: Click here to start or track a return.
Why wait? Call 1-800-FRENCHTOAST(1-800-373-6248) to place your new order with one of our Customer Service Representatives. After placing your exchange order, choose a return option above. Your new order will ship within 5 business days (for non-decorated items only).
At French Toast, we know kids come in all different sizes and it's called growing up for a reason! All you need to find the perfect fit is a cloth measuring tape and a wall. For best results, we recommend you measure over undergarments or fitted clothes for the most accurate results. Keep the measuring tape comfortable- not too tight and too loose. Our size charts provide the appropriate sizing based on these measurements.
To find the perfect fit for your child, we use 4 key measurements:
Height - Remove shoes, place feet together and stand straight with back against the a wall. Measure from the top of the head to the ground.
Chest - Stand up straight with arms raised in the air and measure around the fullest part of the chest.
Waist - Stand up straight and measure around the natural waistline (the narrowest area of the waist).
Hip - Stand with feet shoulder width apart and measure at fullest point of hips.
Still not sure?
Watch this quick video for help: How to Measure Your Child for the Perfect Fit
Didn’t find what you are looking for? Fill out our
Contact Form or Call
1-800-373-6248
Our Customer Service Representatives are available to assist you 8 a.m.-9 p.m. EST, Monday-Friday. 9 a.m.-6 p.m. EST, Saturday-Sunday.
For questions about our school uniform program or if you would like to become a partner school, CLICK HERE to complete our online inquiry form.