Customer Service

Returns and Exchanges

Your personal satisfaction is guaranteed for all purchases. You may return any item for any reason within 90 days of receipt for a full refund of the purchase price, excluding shipping & handling charges. We can not accept returns of custom embroidered products unless the product or the embroidery is defective.

Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise. Please send your return package to:

FrenchToast.com
Attn: Returns Department
229 Hollie Drive
Martinsville, VA 24112


A return due to shipping error or product defect has 14 days from receipt to qualify for no-charge pick-up. In this instance contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one of our Customer Service Representatives will be happy to assist you.


Shipping Costs & Delivery Information

Orders ship within 48 hours of receipt.

Standard Shipping
We ship in-stock items the next business day after we receive an order. Within the continental United States you can expect delivery within 3-7 business days. Orders ship Monday through Friday only. Please allow an additional 6-8 days for orders with embroidered items.

Express Delivery (air)
Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the check out process. Express delivery does not apply to embroidery orders.

P.O. Boxes
We ship standard delivery to P.O boxes. Within the continental United States you can expect delivery within 5-7 business days.  Priority or Express shipping is not available for P.O Box.

APO/FPO

We ship Parcel Post to APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. Priority and Express Shipping is not available APO/FPO.

Insurance

We automatically insure all packages.

Alaska, Hawaii and Territories

We ship Parcel Post to U.S. P.O. Boxes, Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands. For Puerto Rico, all taxes are the responsibility of the customer. Priority or Express shipping is not available for these locations.

International Shipping (Outside of the USA)
FrenchToast.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopexcart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.

Shipping costs

Shipping costs are calculated based on Merchandise Total Value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.


The following rate table applies for shipping costs (US only):

Merchandise Total
Up to $25.00
$25.01-$50.00
$50.01-$75.00
$75.01 - $100.00
$100.01 - $150.00
$150.01- $200.00
$200.01 - $300.00
$300.01 and up
Standard Shipping
$6.50
$8.50
$10.50
$12.50
$14.50
$16.95
$18.95
8% of total
Priority Shipping*
$16.50
$18.50
$20.50
$22.50
$24.50
$26.95
$28.95
$10+ 8% of total
Express Shipping*
$26.50
$28.50
$30.50
$32.50
$34.50
$36.95
$38.95
$20+ 8% of total
(*Note: Priority and Express delivery is not available for orders with embroidered items)