Your personal satisfaction is guaranteed for all purchases. You may return any item for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping & handling charges. We can not accept returns of custom embroidered products unless the product or the embroidery is defective.
Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise. Please send your return package to:
FrenchToast.com
Attn: Returns Department
229 Hollie Drive
Martinsville, VA 24112
A return due to shipping error or product defect has 14 days from receipt to qualify for no-charge pick-up. In this instance contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one of our Customer Service Representatives will be happy to assist you.
Note: Shipping and handling charges will be applied to exchange orders.
Orders ship within 48 hours of receipt.
Standard Shipping
We ship in-stock items the next business day after we receive an order. Within the continental United States you can expect delivery within 5-7 business days. Orders ship Monday through Friday only. Please allow an additional 6-8 days for orders with embroidered items.
Express Delivery (air)
Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the check out process. Express delivery does not apply to embroidery orders.
APO/FPO or P.O. Boxes
We ship Parcel Post to U.S. P.O. Boxes and APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. UPS Next Day Air and 2nd Day Air are not available for P.O. Boxes and APO/FPO.
Insurance
We automatically insure all packages.
Alaska, Hawaii and Territories
We ship Parcel Post to U.S. P.O. Boxes, Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands. For Puerto Rico, all taxes are the responsibility of the customer.
Shipping costs
Shipping costs are calculated based on Merchandise Total Value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.
The following rate table applies for shipping costs:
| Merchandise Total |
Up to $25.00 |
$25.01-$50.00 |
$50.01-$100.00 |
$100.01 - $150.00 |
$150.01- $200.00 |
$200.00 and up |
| Standard Shipping |
$5.95 |
$6.95 |
$8.95 |
$11.95 |
$14.95 |
8% of total |
| Priority Shipping* |
$15.95 |
$16.95 |
$18.95 |
$21.95 |
$24.95 |
$10+ 8% of total |
| Express Shipping* |
$25.95 |
$26.95 |
$28.95 |
$31.95 |
$34.95 |
$20+ 8% of total |
(*Note: Priority and Express delivery is not available for orders with embroidered items)
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