Returns and Exchanges
Your personal satisfaction is guaranteed for all purchases. You may return any item for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping & handling charges. We can not accept returns of custom embroidered products unless the product or the embroidery is defective.
Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise. Please send your return package to:
Attn: Returns Department
229 Hollie Drive
Martinsville, VA 24112
A return due to shipping error or product defect has 14 days from receipt to qualify for no-charge pick-up. In this instance contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one of our Customer Service Representatives will be happy to assist you.
Note: Shipping and handling charges will be applied to exchange orders.