Returns and Exchanges

Your personal satisfaction is guaranteed for all purchases. You may return any item for any reason within 90 days of receipt for a full refund of the purchase price, excluding shipping & handling charges. We can not accept returns of custom embroidered products unless the product or the embroidery is defective.

Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise.

Did you lose your pack slip? Click here to print out our return form.

Return Options

  1. Use our Hassel-Free Pre-paid Return Label
    • Securely package the items you wish to return. Fill out and include the Return Form.
    • Affix the pre-paid shipping label found on your packing slip.
    • Drop it off at any UPS location.
    • A flat fee of $6.95 will be deducted from the amount of your refund.
    • You will receive an email once your return has been processed.
  2. Or, send your return to us with the shipper of your choice
    • Securely package the items you wish to return. Fill out and include the Return Form.
    • Send to:
      French Toast Returns Department
      229 Hollie Drive
      Martinsville, VA 24112
    • You will receive an email once your return has been processed.

A return due to shipping error or product defect has 14 days from receipt to qualify for free return label. In this instance contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one of our Customer Service Representatives will be happy to assist you.

Exchange Options

If you need to return an item(s) and want to exchange it for the same item(s) in a different size or color, we will ship your new item(s) for FREE!

  1. Call (800) 373-6248 to place your exchange order with one of our customer service representatives.
    • After placing your exchange order, choose a return option above.
  2. Or, follow the instructions on the back of your packing slip.
    • Include the items you want to return and fill out the exchange section with the items you want. Choose a return option above. (This option may be a 2-week turn around time.)