Ordering Online: We’ll take your order online 24 hours a day, 7 days a week. We accept Visa, Mastercard, American Express, Discover, Amazon Pay and Paypal.
Ordering by Phone: Our Customer Service Representatives are available to assist you 7 a.m. - 11 p.m. EST, 7 days a week. Please call: 1-800-FRENCHTOAST (1-800-373-6248).
Ordering by mail or fax: Mail orders can be paid by credit card, check (drawn on US bank only), or money order. Fax orders must be placed using a credit card. Sorry, no C.O.D’s. Fax: 1-888-296-4966
Mailing Address: FrenchToast.com Customer Service 3045 Scarlett Street Brunswick, GA 31520
Sales Tax: Sales tax will be applied to the subtotal and shipping costs of all orders in accordance with applicable law.
Shipping Information
Standard Shipping: We ship in-stock items the next business day after we receive an order. Within the continental United States you can expect delivery within 3-7 business days. Orders ship Monday through Friday only. Please allow an additional 6-8 days for orders with decorated items, unless otherwise stated.
International Shipping: International purchases are managed through Borderfree. International orders are sent to the Borderfree shipping hub in the United States. Borderfree ships the order to its international destination. For more information visit shop.borderfree.com/help.
Express Delivery (air): Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the checkout process. Express delivery does not apply to decorated orders.
P.O. Boxes: We ship standard delivery to P.O boxes. Within the continental United States you can expect delivery within 5-7 business days. Priority or Express shipping is not available for P.O Box.
APO/FPO: We ship Parcel Post to APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. Priority and Express Shipping is not available APO/FPO.
Insurance: We automatically insure all packages.
Alaska, Hawaii and Territories: We ship Parcel Post to U.S. P.O. Boxes, Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands. For Puerto Rico, all taxes are the responsibility of the customer. Priority or Express shipping is not available for these locations.
Shipping costs: Shipping costs are calculated based on merchandise total value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not, please return your unworn merchandise within 90 days of the ship date for an exchange or full refund of the purchase price (excludes shipping & handling charges). We cannot accept returns or exchanges of custom decorated products unless the product or the decoration is defective.
Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise.
Did you lose your pack slip? Click here to print out our return form.
Return Options
Use our Pre-paid Return Label • Securely package the items you wish to return. Fill out and include the Return Form • Affix the pre-paid shipping label found on your packing slip • Drop it off at any UPS location • A flat fee of $6.95 will be deducted from the amount of your refund • You will receive an email once your return has been processed
Or, send your return to us with the shipper of your choice • Securely package the items you wish to return. Fill out and include the Return Form • Send to: French Toast Returns Department, 3379 Joseph Martin Highway, Martinsville, VA 24112 • You will receive an email once your return has been processed
A return due to shipping error or product defect has 14 days from receipt to qualify for a free return label. In this instance please contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one our Customer Service Representatives will be happy to assist you.
Exchanges
If you need to return an item(s) and want to exchange it for the same item(s) in a different size or color, we will ship your new item(s) for free! Decorated products are not eligible for a return or exchange unless the product or the embroidery or decoration is defective.
Call (800) 373-6248 to place your exchange order with one of our Customer Service Representatives. After placing your exchange order, choose a return option above.
