Ordering & Payment Information

Ordering Online: We’ll take your order online 24 hours a day, 7 days a week. We accept Visa, Mastercard, American Express, Discover, Amazon Pay and PayPal. 

Ordering by Phone: Our Customer Service Representatives are available to assist you 7 a.m. - 12 a.m. EST, 7 days a week. Please call: 1-800-FRENCHTOAST (1-800-373-6248).  

Ordering by mail: Mail orders can be paid by credit card, check (drawn on US bank only), or money order. 

Sales Tax: Sales tax will be applied to the subtotal and shipping costs of all orders in accordance with applicable law.

Promotions:  Discounts not valid for decoration, spiritwear, adidas, multipacks, previously purchased merchandise or clearance. Offer may be terminated or modified at any time without notice. Clearance items appear with crossed out pricing and reduced price ending in .99. Free shipping discount will apply once the merchandise total is over stated threshold. Decoration charges do not apply to the merchandise total needed to qualify for free shipping. Orders over $300 are subject to an 8% handling fee. 

Sitewide discounts and promotion or coupon codes cannot be combined with embroidery discounts.

Shipping Information

**Please allow an additional 15-20 days for orders with embroidery and/or heat transfer items, unless otherwise stated. 

Standard Shipping: We are currently shipping in-stock items within 7-10 business days from date of purchase. Orders ship Monday through Friday only. 

International Shipping: International purchases are managed through Borderfree. International orders are sent to the Borderfree shipping hub in the United States. Borderfree ships the order to its international destination. For more information visit borderfree.com/faq.

Express Delivery (air): Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the checkout process. Express delivery does not apply to decorated orders. 

P.O. Boxes: We ship standard delivery to P.O boxes. Within the continental United States you can expect delivery within 5-7 business days. Priority or Express shipping is not available for P.O Box.

APO/FPO: We ship Parcel Post to APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. Priority and Express Shipping is not available APO/FPO. 

Insurance: We automatically insure all packages.

Alaska, Hawaii and Territories: We ship Parcel Post to U.S. P.O. Boxes, Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands. For Puerto Rico, all taxes are the responsibility of the customer. Priority or Express shipping is not available for these locations.

Shipping costs: Shipping costs are calculated based on merchandise total value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.

Returns & Reordering

We want you to be completely satisfied with your purchase. We will accept unworn and unused merchandise within 90 days of the ship date for a full refund of the purchase price (excludes shipping & handling charges). We cannot accept returns of custom decorated products unless the product or the decoration is defective.

Face masks are not eligible for returns. Face masks are not eligible for decoration.

A return due to shipping error or product defect has 14 days from receipt to qualify for a free return label.  Please contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) for more details.

If you need assistance with returns or if there are any other questions about the details of your order, contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one of our Customer Service Representatives will be happy to assist you.

To return items from your order:
• Securely package the items you wish to return
• Fill out our returns form (link below) following the on-screen prompts and retrieve your prepaid label
• Affix the label to your package 
• Drop it off at any UPS location
• A flat fee of $7.95 will be deducted from the amount of your refund 
• You will receive an email once your return has been processed

Returns Form: Click here to fill out our returns form.