Ordering & Payment Information

Ordering Online: We’ll take your order online 24 hours a day, 7 days a week. We accept Visa, Mastercard, American Express, Discover, Amazon Pay and Paypal. 

Ordering by Phone: Our Customer Service Representatives are available to assist you 7 a.m. - 11 p.m. EST, 7 days a week. Please call: 1-800-FRENCHTOAST (1-800-373-6248).  

Ordering by mail: Mail orders can be paid by credit card, check (drawn on US bank only), or money order. 

Mailing Address: FrenchToast.com Customer Service 3045 Scarlett Street Brunswick, GA 31520

Sales Tax: Sales tax will be applied to the subtotal and shipping costs of all orders in accordance with applicable law.

Promotions: Percent off discount will apply first. Free shipping discount will apply once the merchandise total is over $99. Discounts not valid for embroidery, heat transfer, previously purchased merchandise, gift certificates, merchandise credit or clearance. Clearance items appear with crossed out pricing and reduced price ending in .99. Cannot be combined with other offers. Free shipping for US customers only.

Shipping Information

**Please allow an additional 7-10 days for orders with embroidery and/or heat transfer items, unless otherwise stated.

Standard Shipping: We are currently shipping in-stock items 2 business days from date of purchase. Within the continental United States you can expect delivery within 7-10 business days. Orders ship Monday through Friday only. 

International Shipping: International purchases are managed through Borderfree. International orders are sent to the Borderfree shipping hub in the United States. Borderfree ships the order to its international destination. For more information visit shop.borderfree.com/help.

Express Delivery (air): Priority and Express shipping are available at an additional cost. The cost will automatically be calculated during the checkout process. Express delivery does not apply to decorated orders. 

P.O. Boxes: We ship standard delivery to P.O boxes. Within the continental United States you can expect delivery within 5-7 business days. Priority or Express shipping is not available for P.O Box.

APO/FPO: We ship Parcel Post to APO/FPO. Within the continental United States you can expect delivery within 5-9 business days. Orders ship Monday through Friday only. Priority and Express Shipping is not available APO/FPO. 

Insurance: We automatically insure all packages.

Alaska, Hawaii and Territories: We ship Parcel Post to U.S. P.O. Boxes, Hawaii, Alaska, Guam, Puerto Rico and the Virgin Islands. For Puerto Rico, all taxes are the responsibility of the customer. Priority or Express shipping is not available for these locations.

Shipping costs: Shipping costs are calculated based on merchandise total value, after any item and order level discounts are subtracted. So the exact amount of the shipping charges will be calculated at the final checkout page.

Returns & Reordering

We want you to be completely satisfied with your purchase. We will accept unworn and unused merchandise within 90 days of the ship date for a full refund of the purchase price (excludes shipping & handling charges). We cannot accept returns of custom decorated products unless the product or the decoration is defective.

Free face masks are not transferable and non-returnable. 

Detailed return information is provided on the back of the packing slip included with your shipment. Please fill out the return form and include it with any returned merchandise. 

Did you lose your pack slip? Click here to print out our return form.

Return Options

1. Use our Pre-paid Return Label 
   • Securely package the items you wish to return. Fill out and include the Return Form 
   • Affix the pre-paid shipping label found on your packing slip 
   • Drop it off at any UPS location 
   • A flat fee of $6.95 will be deducted from the amount of your refund 
   • You will receive an email once your return has been processed 
2. Or, send your return to us with the shipper of your choice 
   • Securely package the items you wish to return. Fill out and include the Return Form 
   • Send to: French Toast Returns Department, 3379 Joseph Martin Highway, Martinsville, VA 24112 
   • You will receive an email once your return has been processed

A return due to shipping error or product defect has 14 days from receipt to qualify for a free return label. In this instance please contact our Customer Service Department at 1-800-FRENCHTOAST (1-800-373-6248) and one our Customer Service Representatives will be happy to assist you.

Reordering

Why wait? Call (800) 373-6248 to place your new order with one of our Customer Service Representatives. After placing your exchange order, choose a return option above. Your new order will ship in 2 business days (for non-decorated items only).