Orders & Payment

What is your current order processing timeline?
In-stock items without school logo decoration are shipping within 2-3 days from date of purchase. Orders process and ship Monday - Friday, during business hours. Orders placed on a Saturday or Sunday will begin to process on Monday.

Allow an additional 7-10 business days for orders with embroidery/heat transfer items. If your order also contains non-decorated items, the entire order is shipped together in one package once the decorated items are complete. Splitting shipments is not possible. Rush embroidery/heat transfer processing is not available.

How do I make a change to or cancel my order?
Once an order is placed, changes are not able to be made. This includes items, quantities, and billing or shipping address.

However, the good news is you can easily cancel the order yourself. You have within 30 minutes of placing the order to cancel it. Then you can create a new order with the correct details.

How do I cancel my order?
Oops! Did you make a mistake on your order? Orders can be canceled within 30 minutes after placing the order. Visit our ‘Order Status’ page to look up and cancel your order. If you have an account, log-in and visit ‘My Account > Order History’ to cancel.

When the order status is ‘Pending Shipment’ the order can be canceled. If the order status is ‘Accepted’ or ‘Processing’ the 30-minute time limit has passed and cannot be canceled. Please allow 3-5 days for any credit card authorization holds from your bank to drop.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, American Express), PayPal, and Amazon Pay. Some schools may provide families with vouchers, which are used as a form of payment.

How do I use a Voucher?
If your school has provided you with a voucher, this can be used as a form of payment entered at checkout.

How do I use a Promotion or Coupon Code?
If you have a promotion or coupon code, you will enter the code in the 'Promotion or Coupon Code' field during checkout to receive the offer. Limit one code per order.

When is the best time to place my order for back to school?
For orders with embroidery/heat transfer items, we recommend ordering a minimum of 5 weeks before the first day of school. Due to high volume during our busiest time of the year (July, August, September) embroidery/heat transfer processing times may increase; updated information will be reflected on our website.

The product I want is out of stock. When will it be restocked?
You can easily sign up for an email notification to be alerted when the item you want is back in stock. Look for the email sign up on the product page under the ‘out of stock’ message.

Do you offer any promotions or discounts?
Signing up for emails is a great way to stay informed about upcoming sales and promotions.

Sitewide discounts and promotion or coupon codes cannot be combined with embroidery discounts. Discounts not valid for decoration, spiritwear, adidas, multipacks, bundles, previously purchased merchandise, Success Academy, Harmony Public School custom polos, KIPP Jacksonville Network, KIPP Antioch College Prep Elementary and Middle, KIPP Nashville, KIPP Academy Nashville Middle, KIPP Kirkpatrick Elementary, KIPP Impact Academy, KIPP Bessie Coleman, KIPP Voice Academy, KIPP Bold City H.S., KIPP Jacksonville, KIPP Antioch Global Middle School, Addenbrooke Classical Academy, GROW Public Schools, San Diego Jewish Academy, Pinecrest Academy of Idaho, Somerset Academy, Doral Academy of Texas, TMSA, Uncommon Schools, third-party goods or clearance items. Offers may be terminated or modified at any time without notice. Clearance items appear with crossed out pricing and reduced price ending in .99. For BOGO offers, the free product will be equal to the lowest-priced item of the qualifying items

Do you charge sales tax or participate in tax holidays?
Sales tax will be applied to the subtotal and shipping costs of all orders in accordance with applicable law. We participate in sales tax holidays for applicable states, typically in July and August. During this time, savings are automatically applied during checkout. Refer to TaxAdmin.org for state-by-state details.

For Success Academy Families:
Dedicated Customer Service Representatives are available to assist Success Academy families from 8 a.m.-9 p.m. EST, Monday-Friday, and 9 a.m.-6 p.m. EST, Saturday-Sunday with a voicemail for after hour calls. Spanish agent coverage is also available. Please call: 1-800-411-5844. Sitewide discounts and promotion or coupon codes cannot be applied to Success Academy orders. Free shipping is available on orders $35 and over.